Home Hub is a flexible and customizable smart home mobile app designed to centralise control of all connected devices within a living space. The app transforms a smartphone into a unified command center, allowing users to seamlessly manage lighting, climate, security, and entertainment systems through an intuitive, easy-to-navigate interface.
Problem
Users struggled to understand and manage connected devices within a growing smart-home ecosystem. Complex workflows and inconsistent interactions created confusion during onboarding and daily use.
Goal
Simplify device management and create a more intuitive experience for users with varying levels of technical expertise.
Constraints
- Multiple device types and integrations
- Large volume of information to surface
- Diverse user profiles ranging from beginners to advanced users
- Need to support future scalability
Research
Reviewed user feedback, onboarding flows, and common support issues. Identified confusion around device relationships, automation setup, and navigation between core platform features.
Solution
Redesigned the information architecture around users’ mental models. Introduced clearer navigation patterns, simplified onboarding flows, and established consistent interaction principles across the platform.
Outcome
- Reduced cognitive load during onboarding
- Improved discoverability of key features
- Increased confidence when managing connected devices
- Created a scalable foundation for future platform expansion
